iTrack : Maintenance & Fault Ticketing

Provider of hi-technology products and solutions for the Government, BFSI and Telecom space


iTrack is a complete web-based Help Desk Software with Workflow Automation, Asset tracking and Interactive Voice Response capabilities.

This comprehensive offering automates the entire workflow from call logging till customer sign-off and offers users an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal and Knowledge Base, Voice Recording and detailed transaction and MIS Reports.

We offer an ITIL-based Service Support solution tailored to providing excellent Quality of Service (QoS) which is an end result of the IT Support team and all the IT and non-IT assets and complete IT infrastructure functioning at their best, which is tracked, monitored and managed on an ongoing basis.

All requests from users are classified as incidents or problems and a workaround is suggested to ensure that normal operations and services are not affected. Problems are traced to their root cause and a change is initiated to eliminate problems and related incidents.

Key Features

  1. Audit trails
  2. email
  3. SMS
  4. Service portal
  5. IVR ready
  6. Asset tracking
  7. SLA Management
  8. Staff Management
  9. Preventive Maintenance schedules and reminders
  10. Inventory Management
  11. Finance Management
  12. On demand trouble ticket generation
  13. Trouble ticket tracking to completion