Process automation through ChatBOTs is the new norm to increase productivity and enhance customer experience, through a transparent manner. theDigitalworkers offers self learning Chat BOTs that can be trained to understand customer expectations and offer services to their requirements accordingly.
AI based BOT's public can be deployed o digital properties like websites, internal portals, and mobile devices, to provide an omni-channel and a stable experience for users. Ready integration with Active Directory (AD/LDAP), ERP, CRM, and ECM systems to provide a wholesome experience to the users.
The BOT understands the statements, utterances and intent, and responds in natural language to the user, using text and images. Under supervised learning, the ChatBOT enrichens its knowledge based, and get better over time, on what queries to answer and on what queries to learn from, transfer the session to a live agent. The ChatBOT is integrated with multiple line of business systems, to identify, authenticate and respond to questions that require looking up information across multiple LOB systems, all in a matter of seconds.
- New Customers (generate leads, enrolment, offer services)
- Existing Customers (resolve issues, track service tickets)
- Employees (onboarding, authentication, issue resolution, HR related)
- Vendors (onboarding, authentication, invoice processing, issue tracking and resolution)
Integration with third party systems
- Enterprise Content Management, ERP
- Active Directory (AD), LDAP
- Ticket Management System
- SMS, Email
- Identity and Authentication services including biometrics, OTP